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Have a reasonable basis for believing that: Pay attention to warnings given to you by your bank - these might be instructions or messages when you set up, change or make payments.Ģ. In order to uphold your side of the code, you’re expected to:ġ. Taking steps to stop fraudsters opening bank accounts.Acting quickly when a scam is reported to it.Talking to customers about payments and even delaying or stopping payments where there are scam concerns.Providing effective warnings to customers if the bank identifies an APP scam risk - these could be messages when you go to make a payment or set up a new payee.Identifying higher risk payments and customers who are vulnerable and so have a higher risk of becoming a victim.If a bank is signed up to the code, as well as reimbursing APP scam victims, it must have also committed to take steps to protect customers, which includes:
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The Code only applies to transfers between UK accounts. You can ask your bank directly or check the list on the Payment Service Regulator’s website. If your bank is signed up to the voluntary Authorised Push Payment Scam Code which launched on it has to take a number of steps to protect their customers and reimburse customers who aren’t to blame. Hopefully, your bank will be able to help you or stop the scam. Scams are more complex and convincing than ever - people of all ages and backgrounds can unfortunately fall victim to scammers’ manipulations. If you’re too embarrassed, know £1.2bn was lost to fraud in 2018 so you’re far from alone.